Frequently Asked Questions

There are many common questions that are asked by our customers. To provide you with immediate access to answers for those most often asked, we have developed this F.A.Q. We hope you find it helpful. If you have further questions, please contact our sales department (503-257-0513).

  -What are your hours of operation?
Our offices are open Monday through Friday, 8:00am to 5:00pm (pacific time). We are also capable of handling special requirements outside these hours with advance notice.

  -Do you ship personal effects?
While not our core business, TLR staff are well trained to handle personal effect shipments, both via air and ocean. It should be noted that personal effects must be itemized in writing previous to tender to TLR. The shipper must also expect that the cargo will be examined to eliminate all hazardous, illegal, or other restricted articles.

  -What container sizes are available for ocean freight?
We can arrange for the shipment of your goods in a variety of containers including 20-foot and 40-foot dry, high-cube, refrigerated, open top, and flat rack styles. Sizes and capacities vary and can be found on our Container Information page.

  -What are the basic requirements for an export shipment?
Once an account is set up, shippers normally need a commercial invoice, packing list, weights, dimensions, and classification(s) of their shipment. Each destination country may have its own particular requirements. So it is best to advise your TLR account rep. of your destination well in advance of the shipment. They can then assist you in determining and meeting any other requirements, ensuring that the shipment process is as smooth and trouble-free as possible.

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